Refund Policy

1. General Subscription Billing

HireNix ATS is a Software-as-a-Service (SaaS) platform billed in advance on a monthly or annual basis. All charges are non-refundable, including fees paid for the current billing cycle, partial months of service, or unused months on an annual subscription.

When you cancel your subscription, your workspace and recruiter access will remain active until the end of your current paid billing period. We do not issue prorated refunds for mid-cycle cancellations.

2. The 15-Day Free Trial

We offer a 15-day free trial on our plans so that you can fully evaluate the AI screening and automated workflows before committing financially.

• You may initiate a free trial to evaluate workspace features without upfront commitments.
• If you cancel your subscription before the 15-day window concludes via your Billing Dashboard, you will not be charged.
• If you choose to upgrade to a paid tier, your payment will be processed securely via our integrated payment gateway.

3. Annual Plan Exceptions

We understand that annual renewals can sometimes catch teams off guard. For annual subscriptions only, we offer a 72-hour grace period.

If your annual plan automatically renews and you intended to cancel, you must contact our billing support team within 72 hours of the renewal charge. We will process a full refund for the renewal and immediately downgrade your workspace. Requests made after this 72-hour window will not be honored, and the subscription will remain active until the end of the newly billed year.

4. Account Suspension & Termination

If your account is suspended or terminated by HireNix ATS due to a violation of our Terms of Service (such as utilizing the platform for spam, illegal job postings, or abusive behavior), you will not be entitled to any refund for the remainder of your subscription period.